Returns & Exchanges

Strathberry offers a 30-day return window from the date of delivery for all unused items in their original packaging. We strive to ensure your luxury purchase meets every expectation, providing a seamless process for returns and exchanges.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully place the item in its original branded box and dust bag, ensuring all protective films and tags remain intact to qualify for a full refund.

3

Attach the Label

Print the prepaid shipping label provided via the portal and securely fix it to the outside of your return parcel, removing any old shipping stickers.

4

Drop Off and Track

Hand over your package at any authorized courier drop-off point and retain your receipt; your refund will be processed within 5-10 business days of receipt at our workshop.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing