Frequently Asked Questions

Everything you need to know about your Strathberry purchase.

Where are Strathberry products manufactured?

All Strathberry products are designed in Edinburgh, Scotland, and handcrafted in Spain using the finest quality leathers and materials by skilled artisans.

What is your international shipping policy?

We offer worldwide shipping. Delivery times typically range from 3-5 business days via our express courier partners. Duties and taxes are calculated at checkout for most destinations.

How do I care for my leather handbag?

To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth to wipe away dust and storing it in the provided dust bag when not in use.

What is your return policy?

We accept returns within 30 days of receipt, provided the item is in its original, unused condition with all tags and protective film attached. Return shipping costs may apply depending on your location.

Are your products covered by a warranty?

Yes, all Strathberry products come with a 12-month warranty covering any manufacturing defects. This does not cover normal wear and tear or accidental damage.

Can I track my order once it has been placed?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.